Tenants

  • Why Rent From Ross Property Management Inc.?

    Ross Property Management, Inc. only rents homes that match a set of standards. We want to make sure our tenants are happy in the homes that they rent. In turn we want tenants to take care of the homes that we are leasing to them.

    Our website makes your tenancy easy and our agents accessible to you. You can apply for a home online, pay your rent online and report maintenance issues too.

    We care about our tenants and the homes that they live in. We are here to help in any way that we can.

    View Available Units

  • How to apply for a property:

    Applications can be filled out on this website by clicking the “apply now” button on the desired property. You can also pick up an application at our office.

    *All Tenants over the age of 18 must submit an application.

    Application check list:

    The following application check list will help you to submit all the information needed to process your application(s). If any of these items are missing your application(s) will NOT be processed.

    • Application(s) filled out completely (this includes contact information for landlord(s) and employer(s) and a move in date)
    • Application fee (non-refundable $35 per applicant. Cash or check only for application fees, unless you apply online then a credit card can be used.)
    • Copies of Picture IDs for all applicants.
    • Copies of the last 2 pay stubs. If you are self-employed please provide copies of your last two years of tax returns or any means of income verification.
    • If your company verifies employment and/or salary through a secondary source (e.g. The Work Number) you will need to provide the information to access this information (e.g. company code and salary key).
    • If you apply online, make sure to Sign a signature page and include it with the rest of your paper work.
    • If the property you are applying for accepts pets, a pet application and picture of the pet(s) must accompany the application.

    IMPORTANT INFORMATION ABOUT SUBMITTING AN APPLICATION

    Complete applications take 24-72 hours to process. Processing includes a credit check and background check with employment verification, including salary verification from your employer and residency verification. If you have concerns about the credit or background requirements please discuss those concerns with a property manager or agent.

    Applications are not accepted on a first come first serve basis, it is based on most qualified. All complete applications are presented to the owners for final decisions.

    If your application is accepted a lease will be emailed or available to you within 24 hours. Be prepared to sign the lease and pay the deposit within 48-72 hours of acceptance. If a lease is not signed in that time frame the property will be offered to the next qualified applicant. All advertising will continue until a lease is signed.

    The majority of the properties advertised are looking for a tenant to move in anywhere from immediately to within the next 30days. We will not hold properties any longer than 30 days at maximum.


    Forms:

  • Reporting Repairs

    During Normal Business Hours

    During normal business hours for non-emergency/emergency/urgent repairs, please call (925) 462-9090. Or for non-emergency repairs you can fill out the form below.


    After Hours or Holidays

    NON- Emergency Repairs

    All non-emergency repairs, such as a leaking faucet, appliance repairs, etc., you may fill out the repair form below or call the office and leave a detailed message.

    *Note that non-emergency requests are reviewed Monday-Friday form 8am-5p., except for holidays.

    Emergency Repairs

    In instances such as flooding, severe plumbing issues, or other problems needing immediate assistance please call 925-462-9090 ext. 205, and follow the instructions on the phone system for emergency repairs. The operator will contact a property manager to assist you.

    Submit a Maintenance Request

    Yes
    No

    Please describe in detail the nature of the repair. Also note whether there is an alarm or animal on the premises.


  • Frequently Asked Questions for Current and Prospective Tenants

    PROSPECTIVE TENANTS

    I saw a property I am interested in renting, now what?

    Call our office to make an appointment to have one of our agents show you the property (925-462-9090).

    How long does the application take to process and what is involved?

    After receiving your application and application fee, we run employment, income, and residence verification. We also check your references and run a credit report. This process generally takes from 24-72 hours.

    Is there anything I can do to make sure that my application is processed quickly?

    Contact your employer and current landlord to alert them that we will be faxing them verification paperwork that needs to be returned quickly. We must have these forms returned before contacting the property owner for approval of a new tenant.

    Once I am approved for a property, what is the next step?

    RPM will draw a lease agreement. Your security deposit and rent are due at the time of signing (cashier’s check only). After the lease is signed and monies collected, your agent will arrange for a time to meet you at the property to do the move-in inspection and deliver the property keys.

    NEW TENANTS

    Before I move in, how do I get the utilities, electric, gas, water, cable TV etc., turned on?

    You will need contact the utility companies prior to your move-in date to set up an account for gas and electricity. A list of the utility companies with websites and phone numbers can be found on our website on the tenant’s page, under the tab Community Links.

    How do I report maintenance issues? How do I report maintenance emergencies?

    Routine Maintenance Issues: To report a routine maintenance issue, please go to our website under the tenant’s page there is a maintenance tab. There you can fill out a maintenance request form. You can also call our office and speak to a staff member or leave a voicemail. Routine maintenance issues will be addressed during normal business hours.

    Maintenance Emergencies: Maintenance emergencies are issues that require immediate attention like a leaking hot water heater or a gas leak. In the event of such emergencies, call our office immediately. If your call is placed after hours, follow the phone system prompts to be connected with our answering service. An operator will contact a property manager to assist you.

    I have a question regarding my lease/the property I’m renting. Who do I contact?

    Contact one of our agents at 925-462-9090 or email staff@rosspropmgmt.com.

    What is considered normal wear and tear?

    Property items that wear out in their natural life cycle are considered normal wear and tear. Items found to be dirty, neglected, or abused and damaged are not covered by normal wear and tear. For example, a garbage disposal that stops working because the motor wears out is considered normal wear and tear. A garbage disposal that stops working because a foreign object is placed inside is considered damaged. Tenants are responsible for replacement/repair costs of damaged items. Properties are to be returned in the same condition as they we received.

  • Pay Your Rent Online

    Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

    Don't have an account?

    It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link.

    Get Started

    Already have an account?

    Click the button below to be taken to the Tenant Portal login page.

    Log In

    Benefits

    Once you've signed up, you can:

    • View and pay your bills anytime (24/7)
    • View and pay your bills from anywhere (any computer with an internet connection)
    • Set up an automatic payment
    • Sign up for automatic reminder emails
    • Review your payment history

    Convenience

    Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

    Security

    In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

  • Community Links

    The following pages are filled with links and phone numbers for utilities, businesses and services that you may find helpful.


© 2017 Ross Property Management, 1811 Santa Rita Road, Suite 100Pleasanton, CA 94566 BRE#00527378